Invopak has been recognised for their outstanding customer service by the independent review specialist Feefo. It’s the third year in a row that the packaging supplier has received Feefo’s highest accolade, the Platinum Trusted Service Award, which is particularly fitting for a people-first business, as Stuart Rolfe, Invopak’s Head of Customer Experience, explains, “A belief in our people is central to how we operate as a business, every colleague knows they make a difference, and that translates to a better experience for our customers too. Delivering a world-class service is exactly what we aim to do, so we’re delighted to be receiving this recognition for a third time.”
Unlike an open review platform, where anyone can post feedback, Feefo is a 100% purchaser-verified-only review platform. This means that Feefo reviews are a real reflection of the service received by verified customers, making them a more honest and meaningful measure of customer opinion.
As Stuart continues, “Achieving the Platinum Trusted Service Award is the ultimate seal of approval. Maintaining our high service rating consistently over the past few years demonstrates that our customers truly value how we operate as a business. We remain dedicated to providing that straightforward and trusted service that we’re known for. I’m incredibly proud of our team for setting such a high benchmark for excellence.”
Tony Wheble, CEO at Feefo, added his congratulations to the winners, saying, “It is a privilege to celebrate companies like Invopak that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Invopak isn't just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”