Supporting companies handling liquids with fast troubleshooting and proactive maintenance, German manufacturer Feige FILLING offers individual remote services and spare parts consulting for their automatic and semi-automatic filling machines. Based on extensive expertise in equipment manufacturing, Feige’s service department enables tailored performance improvements with high-quality original spare parts and machine upgrades.
With a remote service contract, Feige customers can save time and travel costs when a minor issue arises. Operators can contact Feige FILLING’s service experts via their hotline and analyze live machine data to locate the root causes of performance errors fast. In addition to the troubleshooting benefits manufacturers of liquids can profit from Feige FILLING’s equipment expertise by using tool kits and tailored instructions in order to carry out minor spare parts exchanges without hiring external help. Feige FILLLING for example offers the Gitty Box tool cabinet, which contains all the tools required for the installation and maintenance of specific filling equipment.
As an original equipment manufacturer, Feige FILLING also provides a wide range of original spare parts for its machines. Liquid handling companies can therefore benefit from tailored spare parts consulting. Through regular check-ins with operators on-site, experts at Feige FILLING support customers with identifying critical spare parts that they should keep in stock on-site for fast change-outs and reduced downtime. Additionally, technicians will provide regular proactive updates on discontinued spare parts and recommendations on alternatives to minimize the risk of ordering out-of-stock items in a critical situation.
All essential wear components are subject to rigorous quality assurance in Bad Oldesloe and can be dispatched promptly to manufacturers worldwide. International shipping ensures availability at short notice. Following a plug-and-play method, components are pre-parametrized to accurately fit the respective customer machine. In contrast to some other manufacturers, Feige FILLING also delivers individual spare parts for machines older than 20 years. In order to extend equipment lifetime and enable producers to keep up with latest standards, the manufacturer even offers retrofitting of older equipment with new components for a sustainable and cost-efficient process. With an easy-to-implement performance kit by Feige FILLING, for instance, liquid manufacturers can update their machine from a modem to an LTE Ethernet router for real time access.