As a technological pioneer in underwater pelletizing, ECON has long stood for innovation, quality, and reliability. At K 2025 in Düsseldorf, the company will put the spotlight on its comprehensive service approach – designed to maximize production reliability, efficiency, and sustainability for customers around the world.
Fast Support. Strong Technology. Personal Service.
“Because downtime is not an option” – under this guiding principle, ECON will present its extensive service portfolio at K 2025. ECON’s technical service offers rapid response times, expert support, and customized solutions – both on-site and remotely. “For us, service means finding solutions together – quickly, personally, and sustainably,” says Andreas Iraneck, Head of Service at ECON.
The ECON Service Promise
The ECON service promise stands for maximum response speed with feedback within 24 hours, for experience that truly counts – based on many years of machine and service expertise – and for certified original spare parts available directly from stock with 96 percent availability. This is complemented by preventive maintenance, ensuring long-term plant performance through proactive service measures.
Service Quality as a Key to Success
The ECON service is as flexible as the requirements of the plastics industry. Its portfolio includes professional remote maintenance with support levels 1 to 3, available 24/7 if required, and remote support that enables real-time assistance through a direct digital connection to the system. The service offering is further enhanced by individually equipped consignment stock of original spare parts located directly at the customer’s site, and by targeted training programs for operating personnel that provide up-to-date expertise for maximum efficiency. In this way, ECON ensures the highest plant availability and makes a decisive contribution to production efficiency – worldwide, reliable, and in true partnership with its customers.
Globally Connected. Locally Committed.
With locations in Austria, the USA, India, and China, ECON provides international service at the highest level – with short response times and close proximity to its customers. A continuously growing service team and regular training programs guarantee the consistent quality and competence that define the ECON brand.
ECON at K 2025
Visitors to K 2025 will find ECON in Hall 9, Booth C30, where they can experience the company’s world of service first-hand. In addition to technological innovations in underwater pelletizing, ECON will demonstrate how preventive maintenance, original spare parts, and digital support can sustainably increase production reliability and efficiency.