Bobst UK & Ireland has announced that it has gained recognition at this year’s BPIF Cartons Awards in the Customer Service Excellence and Operational Colleague of the Year award categories.
The award ceremony, which took place on 26th June at the Amalfi White in Derby, Derbyshire, was held as part of the BPIF Cartons Summer Event to spotlight excellence across the industry.
Georgina Lajos, Customer Care Specialist for Bobst UK & Ireland, was named as winner of the Customer Service Excellence Award, following a nomination that described her as a ‘true ambassador’ of great customer service. Alongside exceptional testimonials, Georgina clinched the award after she successfully managed a time-sensitive situation for a customer, where a shipment from Belgium to the UK was required to avoid business downtime at the customer site.
On receipt of the award, Georgina said: “It’s an honour to receive this award from BPIF Cartons and be part of a growing list of industry professionals that place customer service at the heart of business. I’m the type of person that lives and breathes every enquiry in the pursuit of customer excellence, so if there’s even a small but impactful way that I can help our customers, I’ll take that opportunity and run with it. Thank you to my fellow colleagues at BOBST for your fantastic guidance and our brilliant customers that have enabled me to excel in this area – none of this would have been possible otherwise.”
The company’s success continued into the evening with a ‘Highly Commended’ award for Mike Bowers, Field Service Manager for Bobst UK & Ireland, in the Operational Colleague of the Year award category.
Having worked at the company for 26 years, Mike has demonstrated his dedication to delivering exceptional service, which is only reinforced by his excellent work ethic and steadfast commitment to achieving organizational objectives. Managing and restructuring the Field Service team was part of a major project this year for Mike, which has equated to a 95% ‘first time fix’ customer satisfaction rating.
These awards also reflect significant customers service enhancements at Bobst UK & Ireland, including investment in a convenient spare parts web portal and a full CRM system, as well as specialist training to help teams handle requests efficiently while keeping a personal touch. A new approach to assigning dedicated Customer Care Specialists to key accounts has further supported consistency and communication.
Neil Jones, Managing Director at Bobst UK & Ireland, said: “Over the last 18 months, BOBST has transformed its customer service team. Both Georgina and Mike’s professional commitment to their roles has enabled our customers to continually receive best-in-class service. We believe world-class service is built on efficient processes supported by technology - but it’s our people who build trusted partnerships and truly understand every customer’s needs. By assigning dedicated Customer Care Specialists, investing in CRM and training, and focusing on clear, early communication, we’re creating a service experience that helps customers plan with confidence and minimize disruption. Looking ahead, we’re focused on consistently meeting internal SLAs and taking our service to the next level by the end of 2025. Well done to Georgina and Mike on this well-deserved recognition.”
To find out more about the awards, visit BPIF Cartons | Home